Support & Maintenance

SWe are here to provide you with timely, reliable, and thorough web product maintenance - no matter if you need it for a tool developed by us or a tool someone else made for you in the past!

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What Does Our Support & Maintenance Service Include?

Even the perfectly designed web app will slowly lose its efficiency if not taken professional care of. As a crew of professionals, we know one thing: the digital dynamics nowadays establish a particular demand for ongoing adaptiveness and continual improvements. Or else said: creating a digital asset is merely the beginning of an ever-progressing work related to monitoring, optimization, and updating.

With the proper support & maintenance partner, you will be able to enjoy the full benefits of your digital performance: speed, effectiveness, intelligence, and profits. The good news? You can now experience a top-notch service without investing in neither accommodation nor physical space. All you need to do is inbox us!

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When To Consider Outsourcing Your Support & Maintenance?

Long story short: you will inevitably need a support team, one way or another. Your first alternative is assembling an in-house department or hiring an in-house specialist - which is, either way, risky and expensive.

If you decide to outsource your web support and maintenance, on the other hand, you can distribute tasks and workloads on-demand, depending on the status of your systems. Free of financial risks, free of office investments, free of organizational concerns.

Our dedicated “Support & Maintenance” service is entirely remote and absolutely suitable for you in case:

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    You want to experience the full benefits of your digital assets.
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    You want to keep your systems up to date with the latest digital trends.
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    You need continual web optimization to keep up with the competition.
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    You don’t want to spend resources on additional on-site staff.
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    You want to find a reliable remote partner to work for you exclusively.
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    You want to enjoy flexible and tailored working arrangements.

What Do You Get With Our “Support & Maintenance” Service?

We strive to combine an irreproachable quality of the end product with faultless company culture. Therefore, we rely on the latest technologies and the highest industry standards to outjump our clients’ expectations. When working with us, you are guaranteed to receive:

Dedicated Support

We will assemble a team that will work solely on maintaining and supporting your company’s processes - from web-based to internal digital tools that match our expertise.

Long-Term Partnership

Our dedicated support team will react flexibly and be there for you whenever needed - be it full- time or on-demand. All you need to do is declare your needs and let us take care of the rest.

Broad Expertise

We support a wide variety of digital assets and combinations of them. Our developers are prepared to offer a personalized set of maintenance services made to measure your case.

Flexible Workloads

We provide remote assistance for startups, SMEs, large corporate clients, different-sized organizations, and media. Our team count will be precisely set to harmonize with your workloads.

Swift Communication

There are no language and timezone-related barriers to stop us from being effective at what we do. We only utilize high-end infrastructure to guarantee swift and adept collaboration.

Process Management

You can trust us to self-manage our support teams or provide an external business manager on your side. We will fully comply with your pre-defined company structures and procedures.

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What Are The Expected Business Results?

Web-based and digital services are the backbone of every modern business initiative. Keeping your web apps and systems up to date will, therefore, help you in:

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Reducing or entirely eliminating website downtime.
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Improving user experience and business reputation.
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Growing the number of business clients and partners.
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Offering an extended list of products and services.
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Always being a step ahead of your direct competitors.
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Communicating with your audience speedily and efficiently.

They Already Trusted Us!

Here is what our current and long-term “Support and Maintenance” customers say about our service:

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Frequently Asked Questions

Here are the answers to the questions most commonly asked among our potential clients and partners:
Bulcode currently operates in two countries – Bulgaria and Luxembourg, but our developers work from our office in Sofia, Bulgaria. Thus, you get the benefit of using remote developers that work head-to-head with their colleagues and can use their cumulative expertise at any given time.
At Bulcode, English is the official working language. We require our developers to speak and write fluently in English and continuously upgrade their language skills with professional English courses.
Of course, there is a time difference, but in Bulcode, we mitigate its impacts by using digital software and being available for at least 2 hours of overlap for daily syncs and other team activities. We work successfully with clients from Chicago, Nashville, and Sydney, proving that our methodologies operate beyond satisfactory.
Our developers usually support companies on a full-time and fully dedicated basis. Anyway, we believe that every fruitful long-term partnership needs a place to start - so don't hesitate to reach out to us for part-time or project-based assistance in case that's what you currently need.
Well, it depends. It will take the same amount of time as it normally takes for your in-house developers to onboard. Usually, this process takes anything from a couple of hours to a couple of days, depending on the provided insight and documentation.
Our developers are 100% available during the working hours of the day. They will use your communication tools, will join your meetings, and will report to you directly.
There is no limitation on the number of developers we can provide per project. We can augment your team with individual developers or a group of developers, depending on your needs and project scope. We can also start with fewer developers and increase their number in time.
There is no limitation on the time we can spend working together. We will be there for you as long as you need us. Usually, our partners won’t let us go and ultimately start feeling like our developers are a part of their own company.
Integrity and commitment are among our core values. Our developers are self-aware and used to organizing their work, so you can let them work even on their own. You will get the same quality and even better time efficiency.
First, we will get your requirements, and we will match the developers that have the tech stack needed for your project. Then, you will have the freedom to meet them, do interviews, and choose whoever you decide to.
It’s not a regular practice to do so, but we always do our best to provide the developer or the team to meet you on-site when we get a request in advance.
Our developers use a wide variety of technologies. We do our best to keep them up to date with the latest and most successful technology trends. You can find a list of technologies we commonly use here.
Life is unpredictable; sometimes, people get sick or use maternity leave. We will cover your back if we find out that the person will be out of pocket for a long time by finding you a replacement with a similar expertise and job description.
From juniors to seniors, all of our developers go through our training program and our in-house projects. You can check our onboarding training program to see for yourself that it is no joke. What’s more, we have daily checks, monthly reviews, and other in-house activities, ensuring that our developers are doing it right. Also, we always listen to your feedback.
If any issues arise throughout the process, we will address them immediately and openmindedly. Our ultimate aim is to design a solution together with our clients. In case the chosen developer happens to be not the right fit for your company, we will swiftly reconsider staff alternatives and provide you with a more suitable expert.
Still have unanswered questions? Get in touch

Let’s Keep You Up To Date!

Do you want to enjoy a flawlessly working set of digital assets?

Let’s get things done together!

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